Dearly support

A real person reads every message.

Contact

Email contact@playdearly.com. Please include your device model, iOS version, and what you were doing when the problem appeared. Never send a password or Sign in with Apple code.

Progress and accounts

You can play on one device without an account. Sign in with Apple or email adds cloud backup. If two different cemeteries are found, Dearly asks which one to keep before replacing anything.

Delete an account

Open Settings → Account → Delete account. This permanently deletes the account and its cloud save. If the in-app option is unavailable, email us from the address attached to the account.

Purchases

Dearly offers two optional, non-consumable purchases after the first ground is complete: the Candlelight Supporter Pack and the Turning Seasons Theme. They permanently unlock the cosmetic content described in the Shop and do not speed up progress or increase income.

Purchases are billed by Apple at the price shown in its confirmation sheet. If an owned item is missing, open Settings → Restore Purchases. Apple handles payment, refund and billing requests; if a purchase is refunded or revoked, its paid cosmetic entitlement may be removed.

If a purchase or restoration still does not appear, email us with the product name, device model and iOS version. Do not send payment details, passwords or Apple verification codes.

Accessibility and layout

Dearly supports portrait and landscape on iPhone and iPad, haptics can be disabled in Settings, and essential actions do not depend on haptics.

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